Terms of Service

1. Service and supplier

WageComply is an independently operated software product based in Pune, Maharashtra, India. Product and legal inquiries can be sent to support@wagecomply.app. It provides software that organizes payroll facts, applies deterministic configured checks, prepares WH-347 workflows, preserves certification history and assembles evidence. Customers remain responsible for project applicability, payroll facts, classifications, wage determinations, legal obligations and submissions to the correct contracting agency.

2. No legal or government affiliation

WageComply is not a law firm, does not provide legal advice, and is not affiliated with or endorsed by the U.S. Department of Labor, SAM.gov or any contracting agency. The service does not guarantee that every contract, jurisdiction or agency requirement is covered.

3. Customer responsibilities

• Provide complete, accurate payroll and project facts.
• Use authorized accounts and protect sign-in credentials.
• Review blocking findings and the generated report before certification.
• Ensure the authorized certifier understands and accepts the Statement of Compliance.
• Maintain any source records that the product references but does not store.

4. Billing, renewals and refunds

Paddle acts as merchant of record for purchases. Subscription prices, billing intervals, taxes, renewals, first billing date and cancellation terms are presented at checkout or in the Paddle customer portal. Public plan limits may restrict new writes while historical records remain readable. Refund eligibility is described in the WageComply Refund Policy and Paddle's checkout terms, subject to mandatory consumer law.

5. 30-day subscription trial

Each eligible organization may start one 30-day trial on a public monthly plan. A valid payment method is required. No subscription charge is due when the trial starts. Unless canceled before the trial end shown by Paddle, the subscription automatically renews at the recurring price and billing interval displayed at checkout, plus applicable tax. Changing identities or plans does not create another trial for the same organization.

Use of customer content

Customers retain their rights in the material they provide. They authorize processing needed to provide, secure and support the requested service and confirm they have authority to provide worker information. Do not upload material that infringes another person's rights. Third-party names identify compatibility requests or referenced services; they do not imply endorsement or partnership.

Certification and external submission

The software does not pay workers, file taxes, select legal obligations on your behalf, or automatically sign or certify payroll. A report export is not proof that an agency accepted a submission. The authorized customer must review, certify and submit through the required channel and preserve the relevant receipt.

6. Acceptable use

Do not attempt to bypass tenant isolation, access another customer’s information, interfere with the service, upload malicious material, misuse certification features, or use WageComply to falsify payroll or government records.

7. Availability and changes

We may maintain, secure and improve the service. Material product, pricing or legal changes will be communicated through the service or updated terms as appropriate. Features labeled Coming Soon are roadmap items, not commitments or current functionality.

8. Records and account closure

Certified payroll and supporting records can be subject to legal retention requirements. Account closure or billing cancellation does not imply immediate deletion of records that WageComply must preserve under configured retention or legal hold rules.

Limits and mandatory rights

No software check can establish the truth of inaccurate source records or cover every legal requirement. Nothing in these terms excludes a responsibility or remedy that applicable law does not allow to be excluded. Separate written service or data-processing arrangements must be agreed where the customer's obligations require them.

9. Support and notices

Signed-in customers can submit support requests from Settings. Prospective customers and security or privacy reporters can use the paths on the Contact page. Do not include passwords, one-time codes, full Social Security numbers or payment-card data.