Updated September 10, 2026
Refund Policy
This policy explains how refund requests for WageComply purchases are handled through Paddle, our merchant of record.
1. Merchant of record
Paddle processes WageComply purchases as the authorized reseller and merchant of record. The Paddle receipt identifies the transaction and provides purchase-management and support links.
2. General rule
Except where required by applicable law or approved by Paddle, completed purchases are generally non-refundable and non-exchangeable. Nothing in this policy limits mandatory statutory rights. Eligibility is also governed by the Paddle Refund Policy and the terms shown at checkout.
3. Requesting a refund
Use the link in your Paddle receipt or visit paddle.net to request help with a charge. Include the transaction identifier and a concise reason, but never send payment-card details, passwords, one-time codes, full Social Security numbers or payroll exports.
4. Review factors
Paddle and WageComply may consider requests involving a duplicate charge, non-delivery of purchased access, or a material technical defect that prevents use and cannot be remedied within a reasonable period. Mandatory rights for defective or misdescribed services are not subject to our discretion. Discretionary refunds remain subject to Paddle review.
5. Trials and cancellation
A valid payment method is required for the 30-day trial, but no subscription charge is due when it starts. Cancel through the Paddle customer portal before the trial end shown by Paddle to avoid the first monthly charge. Subscription charges made after the trial are handled under this policy and are not automatically refundable merely because the subscription was not canceled, without limiting mandatory statutory rights.
Cancellation help and statutory rights
If you cannot access the portal, use the management link in your Paddle receipt or contact Paddle buyer support. Cancellation prevents future renewal according to the applicable billing terms; it is distinct from a refund of an existing charge. Regional withdrawal and defect rights can apply, including after a free trial. The rights and policy applicable to your transaction take precedence over a general no-refund statement.
6. Effect of a refund
A full or partial refund may end or reduce access to the associated product, services or entitlement. Certified payroll and supporting records may remain preserved where configured retention or legal-hold obligations apply.
7. Product support
For an access or technical issue before requesting a refund, signed-in customers can use Settings → Support. Other requesters should follow the public paths on the Contact page.