Effective August 28, 2026
Refund Policy
This policy explains how refund requests for WageComply purchases are handled through Paddle, our merchant of record.
1. Merchant of record
Paddle processes WageComply purchases as the authorized reseller and merchant of record. The Paddle receipt identifies the transaction and provides purchase-management and support links.
2. General rule
Except where required by applicable law or approved by Paddle, completed purchases are generally non-refundable and non-exchangeable. Nothing in this policy limits mandatory statutory rights. Eligibility is also governed by the Paddle Refund Policy and the terms shown at checkout.
3. Requesting a refund
Use the link in your Paddle receipt or visit paddle.net to request help with a charge. Include the transaction identifier and a concise reason, but never send payment-card details, passwords, one-time codes, full Social Security numbers or payroll exports.
4. Review factors
Paddle and WageComply may consider requests involving a duplicate charge, non-delivery of purchased access, or a material technical defect that prevents use and cannot be remedied within a reasonable period. Approval is not automatic unless required by law.
5. Founding Design Partner offer
The $2,500 Founding Design Partner purchase is a one-time implementation offer with twelve months of included Growth access and no automatic renewal. Starting onboarding or using included services may be considered when a discretionary refund request is reviewed, without limiting statutory rights.
6. Effect of a refund
A full or partial refund may end or reduce access to the associated product, services or entitlement. Certified payroll and supporting records may remain preserved where configured retention or legal-hold obligations apply.
7. Product support
For an access or technical issue before requesting a refund, signed-in customers can use Settings → Support. Other requesters should follow the public paths on the Contact page.